Telephone Befriending Service

It's good to talk

close up of telephone call being made

Not having someone to talk to regularly can be lonely and isolating, particularly if you’re used to sharing your home and time with others. A friendly chat on the phone can make all the difference.

Our Telephone Befriending Service (TBS) was launched in December 2015 thanks to funding from the Thomas Pocklington Trust.

The idea is simple – to offer a friendly phone call from a trained person with knowledge of, or personal experience of, sight loss to local people in Hull and East Yorkshire who are blind or partially sighted.

Whilst we would love to be able to visit all our members regularly, the level of demand on our Community Advice Officers makes this impossible so our TBS allows trained volunteers to make regular calls for as long as they are welcomed and these calls complement HERIB’s existing Home Visiting Scheme. Of course, if anyone requires further support, our telephone befrienders can organise for one of our Community Advice Officers to visit.

If you would welcome a friendly phone call once or twice a month from one of the team, please contact our Telephone Befriending Coordinator, Karen Dunderdale  on 01482  342297 or by email at

The TBS is completely confidential and calls can be stopped at any time.

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